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Refund and Cancellation Policy

Last updated: 1 October 2026

We want you to be happy with our services. This policy explains when refunds are available and how cancellations work for services provided by WebEdge Solution ("WebEdge Solution").

Web hosting

  • New hosting orders can be cancelled for a full refund of the hosting fee within 7 days of the first purchase, if the account has not been used for abusive or prohibited activity.
  • Renewals are not refundable once processed. Cancel before the renewal date to avoid being charged.
  • Setup fees, domain fees and third-party licences included with hosting are not refundable.

Domain names

Domain registrations, renewals and transfers are non-refundable, because they are paid immediately to the registry or registrar.

Business email

New email plans follow the same 7-day rule as hosting. Renewals are not refundable.

Website, app and software development

  • Projects are billed according to the accepted quote, usually as an advance and milestone payments.
  • The advance is non-refundable once work has started, as it covers planning and design time.
  • Milestone payments are non-refundable for work already delivered and approved.
  • If a project is cancelled, you pay for work completed up to the cancellation date, and we hand over the completed work after payment.

Digital marketing, SEO and social media

  • Monthly fees are payable in advance and non-refundable for a month that has started.
  • Advertising budgets paid to platforms such as Google or Meta are spent on those platforms and cannot be refunded by us.
  • You may cancel ongoing services with the notice period stated in your proposal (if none is stated, 15 days' written notice).

How to request a refund or cancellation

Email us at info@webedgesolution.in from your registered email address with your client ID or invoice number and the reason for cancellation. Existing clients can also contact us from their client area.

Refund processing

Approved refunds are made to the original payment method within 7–10 working days. Bank or payment gateway charges, if any, may be deducted. GST is refunded as permitted by law.

Service failures

If a service we provide is unavailable for an extended period due to a fault on our side, contact us – we will review the case and may offer a credit or partial refund at our discretion.

Contact

Questions about this policy? Contact WebEdge Solution at info@webedgesolution.in or —.